 Trust Exchange UK Limited 
 Trust Built On Service !!! |
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Frequently Asked Questions
Sending a money transfer via Trust Exchange UK Limited involves these simple steps: 1. You can either initiate your money transfer by completing our online registration form or by telephoning our customer service team. All you need is the amount of money and country that you want to send the money to, along with the addresses and contact information for both you and the recipient. Please make sure the information you provide is accurate and complete - this will ensure a smooth transaction. 2. Depending on the country where you send money, we can offer you a choice of disbursement methods: ● make money available for Instant Cash pick up at participating locations ● directly deposit the funds you send into your recipient's bank account 3. Once we have confirmed that we have all the details necessary, we will ask you to send us the necessary funds via online or telephone banking. As soon as we have this, you will receive an email message (or telephone call if this is the preferred option) from Trust Exchange UK Limited, which will confirm that your money has been transferred, or is available for your recipient to pick up. How long does a Trust Exchange UK Limited transfer take? Trust Exchange UK Limited transfers money very quickly, once we have received the money, and in some cases, can transfer funds almost immediately. Please note that UK account transfers take from 1 day up to four business days, depending on the banks involved. The chart below shows how fast your money can be sent via Trust Exchange UK Limited:
Which countries does Trust Exchange UK Limited Serve? Presently, using Trust Exchange UK Limited, you can send money to the following countries: Bangladesh and others. What are Trust Exchange UK Limited fees? Trust Exchange UK Limited offers low fees and competitive exchange rates. The fee is added to the transaction amount and billed to the sender at the time of the transfer. Recipients are NOT charged any fee when picking up their money. When you make a transaction, the current exchange rate is locked in for payment. We update our exchange rates daily, based upon changes in the market. Which currencies can be sent and received? All transactions are paid for in pounds sterling, and disbursed in either local currency or U.S. dollars, varying by country. How does Trust Exchange UK Limited determine exchange rates? Exchange rates are based on world currency markets, which change all the time. Our exchange rates are updated daily. We are committed to matching or beating the rates of our online and high street competitors. Please Contact Us if you would like to know the daily rate. You will receive confirmation of the exchange rate to be used when the transfer is booked. Who are Trust Exchange UK Limited distribution partners? World Money Move’s distribution partners are long-established and major financial institutions in each country and oversee the payment of your money transfer. Please if you require further details for a specific country. What is required to send money via Trust Exchange UK Limited? To send money electronically you need an email address and a UK bank account, with a telephone or online banking facility. Alternatively you can fund your transaction with cash via one of our high street agents. Can I make changes to my transaction? Trust Exchange UK Limited is happy to make any changes necessary for any pickup or delivery transfer: recipient's name was misspelled, delivery address is incorrect, etc. Simply send an email to info@trustexchange.co.uk How will I know when my recipient has received the money? Trust Exchange UK Limited will send you several emails throughout your money transfer process, including information about: ● the processing status of your payment ● the Tracking Number or Instant Cash Pickup Code to give your recipient ● confirmation that the transaction has been completed and your recipient has received the money How do I contact Trust Exchange UK Limited if I have questions or problems? Visit our Contact Us for complete information on how to contact us. What is required to receive a payment? There are 2 methods of transferring currency, all of which do not require the recipient to have internet access: Instant cash from any of our bank or agents, or bank transfer into a specified bank account. If the recipient country you require is not presently listed it may be soon, so please visit us again in the near future. Why does Trust Exchange UK Limited require the recipient's phone number? Trust Exchange UK Limited requires recipient phone numbers so that our distribution partners can complete your money transfer and, when necessary, follow up directly with your recipient. Your recipient's phone number will not be shared with anyone or used for any other purpose. How will my recipient get the money I send? ● Instant Cash from our Bank Trust Exchange UK Limited money transfers can be designated for pick up in all countries where service is provided. ● Bank Transfer Direct to your Account Trust Exchange UK Limited offers direct deposit in any city, Bangladesh. When you make a Trust Exchange UK Limited transaction you will need to provide the recipients name and bank account details. Please note that you must take care to accurately provide this information. Who should my recipient contact if there are problems or questions? Trust Exchange UK Limited transfer recipients in need of assistance can always contact us directly using the email form or phone numbers on our Contact Us While allowances must be made for time differences around the world, customer support staff will respond to inquiries as quickly as possible. |
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Trust Exchange UK Limited 2 Clare Street ● Riverside ● Cardiff ● CF11 6BB ● United Kingdom ● Tel: 029 2039 9578 ● Fax: 029 2039 9582 ● e-mail: info@trustexchange.co.uk MLR Registration No: 12252024 - Company Registration No: 6022539 - Member of UKMTA Licenced as a Money Transmitter by H M Revenue & Customs - Authorised and Regulated by the Financial Services Authority |